Customer Service

Contact

• Contact information
• Opening Hours

Ordering

• Stock status
• Placing an order
• Modifying an order
• Cancelling an order
• International Orders
• Ordering from the UK

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Shipping & Delivery

• Delivery Time
• Shipping Costs
• Shipping Options
• In Store Pick-up
• Track your Shipment
• Not at home?

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Payment

• Payment Methods
• Pricing and Discount
• Discount codes and Coupons
• VAT
• Export, Tax Free and VAT refund
• Payment Failed or Refused

Returns

• Return policy
• Returns from the UK, Norway, Switzerland & Other Countries Without Free Return

Warranty & Repairs

• Applying for Warranty
• Product defective or incomplete
• Warranty period
• What is not covered by warranty
• Warranty handling within the EU, UK, Norway and Switzerland
• Warranty handling outside the EU, UK, Norway and Switzerland

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Customer Account

• Create an Account
• Reset or change your password
• Manage billing and delivery address
• Newsletter sign-up and unsubscribe
• Order History
• Delete Account

Product Information

• Do I need to wax and sharpen my skis or snowboard before use?
• What size ski binding do I need for my ski?
• What size of climbing skins do I need?