Payment Failed or Refused

Creditcard
If your credit card payment is refused, there are several reasons for this. Frequent causes:

• The most common reason is too little credit or a low limit
• Creditcard company is blocking payments to the Netherlands (happens regularly with US banks)
• The entered card information and/or 3D secure code is incorrect
• Name and address differ from the information on the credit card
• The country where the credit card is issued differs from the country where the order is being placed from (e.g. ordering from France with an English credit card)
• You are ordering from a country that is marked as a high-risk country
• A restriction has been imposed by the credit card provider

If the payment fails, check that all the details entered are correct and that your limit is high enough. In some cases, you will first have to inform your bank of major transactions to the Netherlands. If you still need help, please contact us.

Klarna payment
Once you choose Klarna Pay Later, a check will be made to see if you can order for the chosen amount. With this check, Klarna looks at three factors, namely: your payment history with Klarna, the amount, and in some cases external information from a credit agency. It is a combination of factors that determine whether the purchase can be approved. If you have never ordered from Klarna before, high basket values will in most cases be rejected.

If you are unable to pay later with Klarna, you can complete the order by choosing another payment option.

PayPal
If you choose to pay with PayPal, you must log in to PayPal. If payment is unsuccessful, check whether you are using the correct login details for your PayPal account and whether the linked credit card or bank account is still active.