Warranty handling within the EU, UK, Norway and Switzerland

After we have received your request, we will try to give an initial estimate of the problem and possible solution. We will send you a return label with which you can return the product to us free of charge.

The defect is covered by the warranty.
We will ship the product to the supplier or authorised repair center. The handling of this takes on average 2-3 weeks and we will keep you as well informed as possible about the status. If repair is not possible, we will deliver you a replacement product. The handling of an approved warranty claim is free of charge and we will do our best to handle this with as little inconvenience to you as possible.

The defect is not covered by the warranty.
If the repairer or manufacturer assesses that the damage is not covered by the warranty, we will notify you and discuss the repair or replacement costs with you.