Warranty handling outside the EU, UK, Norway and Switzerland

After we have received your request, we will try to give an initial estimate of the problem and possible solution. You can then return the product to us at your own expense. In some cases we may refer you to the manufacturer or supplier in your own country for faster handling. Of course we will remain your point of contact.

The defect is covered by the warranty.
We will send the product to the supplier or authorised repair center to have it repaired free of charge. The handling of this takes on average 2-3 weeks and we will keep you as well informed as possible about the status. If repair is not possible, we will provide you with a replacement product. Please note that in order to get the repaired product back to you, we can charge shipping costs.

The defect is not covered by the warranty.
If the repairer or supplier assesses that the damage is not covered by the warranty, we will notify you and discuss the repair or replacement costs with you.