Ordering from the UK

* The information on this page is subject to change.

 

Ordering from the UK after Brexit and leaving the Customs Union

Orders to most of the UK will be delivered in 2 to 4 working days. The shipping costs depend on the type of package and will be shown at checkout before you complete your order.

• If you're ordering from us you'll be importing goods from the EU into the UK, this means you're the Importer of Record. A correct, and in time, delivery is a shared responsibility between you and us. We'll make sure we ship the items in a timely manner with the correct paper work. You, as the Importer of Record, are responsible for the VAT/Import duties and to be able to receive the order. If you can't take delivery you'll need to arrange alternative delivery options with the shipping company (UPS or DHL). Don't worry, the importing procedure is fully handled by UPS/DHL, so you don't need to do any paper work, but be aware that import fees and VAT need to be payed once your order leaves our warehouse.
• UPS/DHL will charge you the 20% UK VAT plus £14,- brokerage fee plus import duties when applicable.
• For some products you will be charged import duties varying from 0% to 15%. We can not tell you these costs in advance as this depends on a combination of product type and origin (production) country. Example: most skis are produced in the EU and have no import tariffs but most clothing is produced outside the EU and incurs a 12% import tariff.
• Once the order is shipped from our warehouse, VAT and import duties will be due. The shipment can not be cancelled or refused without significant costs and delays.
• To expedite delivery please pay all duties online at the UPS/DHL tracking link provided after shipping.
• Refusing the delivery or not picking up your order does not automatically return the order to us. VAT and import duties will also not be voided. If duties and VAT are not payed there is a risk that the goods will be destroyed. If that is the case we won't be able to help you or refund you.
• Shipping costs ex. VAT will be shown at checkout after you have selected the UK as delivery country.
• Delivery time to most of the UK is 2-4 business days. The exact delivery time to your location can be found on the UPS website: UPS Calculator (Use as ship from address: Amersfoort - 3824 - Netherlands).
• You will not pay the 21% Dutch VAT, you will order excluding VAT in our store.
• You are responsible for any VAT and customs costs. Under no circumstances can we reimburse them.
• Returns are at your own expense, except in case of an authorized warranty return shipment. Please make sure we won't be charged import charges upon delivery.
• If you're exporting your goods from a EU country to the UK yourself we can refund you the VAT. Please read how to do this here.