Returning
If the product does not meet your expectations, you can simply return the item. Please let us know within 15 days that you want to return your order. You don't have to give any reason for this (but we would appreciate it if you did). After you have let us know that you want to return your order, you have another 15 days to return it.
Return free of charge: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain and Sweden. You can apply for a free return label here.
Return at your own expense: All other countries. We estimate these costs within the EU between € 7 and € 20 for small packages and between € 15 and € 40 for skis and snowboards.
From a country where returning is not free of charge please send the product well packaged to:
Snowcountry
Astronaut 10
3824 MJ Amersfoort
Netherlands
The return shipment is at your own expense and at your own responsibility. We therefore advise you to opt for a traceable and insured shipment and to keep the shipping receipt in a safe place. Don't forget to include your order number with your return.
Are you returning from outside the EU? Please make sure to follow our guidelines, so that no import costs are charged. Click here for more information on this subject.
Comments
0 comments
Article is closed for comments.